Privacy & Website Terms
RDM Real Estate Pty Ltd (ABN: 65 6852 59787) (“RDM”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This page outlines our Privacy Policy and Website Terms.
If you have any questions, please contact us at info@rdmrealestate.com.au.
Date of publication: April 2025
1) Privacy Policy
1.1 What information we collect
We may collect personal information that you provide directly to us, including:
name
email address
phone number
residential address / property address
suburb and postcode
property-related information relevant to your enquiry
communications with us (including emails, calls, messages)
We generally do not collect sensitive information unless you voluntarily provide it or it is required by law.
1.2 How we collect personal information
We may collect personal information when you:
submit forms via our website
contact us by phone, email, SMS, social media or in person
request an appraisal or market update
register for an inspection
subscribe to marketing communications or property alerts
interact with our website, advertising, or social media content
1.3 Why we collect and use your information
We collect and use personal information for purposes including:
responding to your enquiry
providing real estate services (including appraisals, buyer matching, property campaign support)
sending property information and market insights
maintaining records and improving our services
marketing and advertising (including email communications)
complying with legal obligations
1.4 Disclosure of personal information
We may disclose personal information to:
our staff, agents and contractors
service providers assisting our business operations (including IT support, website providers and marketing providers)
BoxDice (CRM)
ActivePipe (email marketing platform)
professional advisers (e.g. accountants, legal advisers)
regulators or law enforcement agencies where required by law
We do not sell personal information.
1.5 Overseas disclosure
Some service providers we use may store or process information outside Australia (including cloud-based systems). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
1.6 Cookies, analytics and advertising
Our website may use cookies and similar technologies to improve performance and user experience. Cookies may collect:
device and browser information
pages visited and time spent
referral source
general location data
We may use analytics and advertising tools (such as Google services and Meta advertising tools) to measure performance and deliver relevant ads.
You can disable cookies via your browser settings. Doing so may impact certain website functions.
1.7 Marketing communications
You may receive communications from us such as property alerts, market updates and insights. You can opt out at any time by:
using the unsubscribe link in an email; or
contacting us at info@rdmrealestate.com.au
1.8 Access and correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, outdated or misleading. Requests can be made by emailing info@rdmrealestate.com.au.
1.9 Security
We take reasonable steps to protect personal information from unauthorised access, modification, misuse, loss or disclosure. However, no system is completely secure.
1.10 Complaints
If you believe your privacy has been breached, contact us at info@rdmrealestate.com.au and we will respond as soon as reasonably possible.
2) Website Terms of Use
2.1 General
By accessing or using this website, you agree to be bound by these Website Terms. If you do not agree, you should not use this website.
2.2 Accuracy of information
We take reasonable care to ensure information on our website is accurate and up to date. However, information is provided in good faith and may change without notice.
To the extent permitted by law, RDM makes no warranties about the completeness, reliability or accuracy of website content.
2.3 Real estate information disclaimer
Any property information provided on this website is for general information only. It does not constitute legal, financial or real estate advice. You should make your own enquiries and seek independent advice before making decisions.
Property descriptions, images, floorplans and measurements are indicative only and may be subject to change.
2.4 Intellectual property
All content on this website (including text, images, logos, branding and design) is owned or licensed by RDM and is protected by intellectual property laws.
You may view and use website content for personal, non-commercial use only. You must not reproduce, distribute or modify content without written consent.
2.5 Links to third parties
Our website may contain links to third-party websites. RDM is not responsible for the content, privacy practices or security of those websites.
2.6 Prohibited use
You must not misuse this website. This includes attempting to:
gain unauthorised access to the site or systems
introduce malicious code, viruses or harmful material
interfere with website functionality
scrape or harvest information in an unauthorised way
2.7 Limitation of liability
To the maximum extent permitted by law, RDM will not be liable for any loss or damage (direct or indirect) arising from your use of this website, including from:
reliance on website content
delays, interruptions or technical issues
viruses or harmful components
third-party links
Nothing in these terms limits rights under Australian Consumer Law that cannot legally be excluded.
2.8 Changes to this page
RDM may update these Privacy & Website Terms from time to time. Updates will be published on this website and apply from the date of publication.
3) Contact
For any privacy or website enquiries, contact:
info@rdmrealestate.com.au
384 Keilor Road, Essendon, Victoria 3040
2/1-8 Lake Street, Caroline Springs